At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewSCM is a Skip Tracing, Forwarding, Data Skip and Impound division of Motorola Solutions. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. At SCM we believe in rewarding our hardworking employees with competitive compensation, full benefits and future growth opportunities within our organization.
Job Description
We are seeking an experienced Impound Coordinator who are assigned to actively work with field agents and impound locations to secure units for our clients. This position is responsible for locating bank & finance customers and vehicles subject to repossession nationwide. This is solely an office position and not a remote position.
Impound Coordinators review impound accounts for pick up / opposition, and assign vehicles for repossession. Review charges assessed by impound lots and repair shops to ensure compliance with state and local laws.Maintain effective communication with repossession agents, collection and other internal departments. Service inbound calls in accordance with guidelines provided. Properly document all account activity in the system of record. Utilize several internal/external business applications and technology to perform routine line of business of activitiesDesired Skills
Strong communication skills and assertive phone skills to give clear and concise direction.
Experience interacting with business clients via phone/email
Strong multi-tasking and organizational skills
Working knowledge of websites and protocol involving Impounds and state requirements
Collections, asset recovery or credit experience would be beneficial
Strong attention to detail
Professional appearance and demeanor
High level of experience using G-Suite, MS Office and related applications
This is solely an office position and not a remote position
Preferred Qualifications
Minimum 1 year Impound related experienceTarget Base Salary Range: $33,700 - $50,600 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Basic Requirements
High School Diploma or G.E.D.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits401K10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.