About the Role:

As an Import/Export Customer Service Agent, you’ll be the central point of contact for our global customers, you’ll oversee the full order-to-cash process - from order entry to sea freight logistics. You’ll coordinate with internal teams and external partners to ensure smooth, compliant, and timely deliveries.

 

Key responsibilities:

Manage and process international customer orders in line with contracts and product availability. Coordinate ocean freight shipments and loading with warehouses and logistics partners. Ensure all shipping documents and legal requirements (e.g. invoices, certificates, declarations) are accurate and delivered on time. Act as the main point of contact for customers, ensuring smooth communication and issue resolution. Handle customer complaints and service issues, including issuing credit/debit notes when needed. Monitor order progress, participate in customer/sales calls, and provide regular updates. Validate transport invoices and maintain accurate records in internal systems.

 

About You:

Bachelor’s degree in logistics, business administration or similar. Minimum 3 years of hands-on experience in global logistics, freight forwarding, or customer-facing roles. Proficient in English. Strong knowledge of MS Office, Google tools, and SAP. Familiar with Incoterms and international shipping documentation. Customer-focused and solution-driven. Organized, detail-oriented, and able to prioritize in a fast-paced environment. Strong communicator and team player with a proactive mindset.

 

We offer:

Employment on a regular basis (please note: this is temporary position, 1-year fixed-term contract, ideal for professionals looking to expand their international logistics expertise and gain experience in a global company). Annual bonus based on your work results. Lunch card to be used for groceries and restaurants. Private medical care in Lux Med (basic package fully financed by BC). Fit Profit sports card co-financed by BC. PPE: we care about your future, and we save money for your retirement. Cafeteria Program as a part of Social Fund. Group life insurance. Hybrid working model: min. 8 days in the office a month. As part of our work-life balance culture, we can start work between 7 am and 10 am. Free consultation with a lawyer once a quarter. Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year. And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests. Daily delivery of fresh fruits and veggies to the office. You can purchase our sweet products with a special discount. Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs. Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station. We like to party as much as we like chocolate! We have integration budgets we can use for team events. Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.