Description

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The Customer Service Representative (CSR) will be responsible for tracking customer shipments, resolving any issues that arise and working with accounting on billing issues. Prior experience in the Freight Forwarding industry as a Customer Service Representative or in Operations is required.\n\nROLE AND RESPONSIBILITIES\n \tOrganizes production by reviewing, planning, and allocating shipments.\n \tValidating and confirming ocean shipment bookings.\n \tManaging shipments from origin to destination to ensure customer satisfaction.\n \tManage daily emails/phone calls from customers.\n \tExceptional customer service, for both internal and external customers, in regards to the development and retention of the customer.\n \tDirect customer questions/concerns to the correct department for handling and respond with an answer to the customer.\n \tUse daily customer service report to make sure all release requirements have been met before containers arrive at final destination.\n \tRequest documentation from Agents and Steam Ship Lines (Telex Releases, Arrival Notices).\n \tProcess of freight payments.\n \tHandling transportation only accounts from start to finish.

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Additional Skills & Qualifications

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Additional Eligibility Qualifications\n \tHighly organized and comfortable monitoring multiple task queues.\n \tCargoWise One experience is a strong asset.

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Experience Level

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Intermediate Level

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Alcoa,TN.

Application Deadline

This position is anticipated to close on Sep 16, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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