Description The Customer Service Representative (CSR) will be responsible for tracking customer shipments, resolving any issues that arise and working with accounting on billing issues. Prior experience in the Freight Forwarding industry as a Customer Service Representative or in Operations is required. ROLE AND RESPONSIBILITIES Organizes production by reviewing, planning, and allocating shipments. Validating and confirming ocean shipment bookings. Managing shipments from origin to destination to ensure customer satisfaction. Manage daily emails/phone calls from customers. Exceptional customer service, for both internal and external customers, in regards to the development and retention of the customer. Direct customer questions/concerns to the correct department for handling and respond with an answer to the customer. Use daily customer service report to make sure all release requirements have been met before containers arrive at final destination. Request documentation from Agents and Steam Ship Lines (Telex Releases, Arrival Notices). Process of freight payments. Handling transportation only accounts from start to finish. Additional Skills & Qualifications Additional Eligibility Qualifications Highly organized and comfortable monitoring multiple task queues. CargoWise One experience is a strong asset. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Alcoa,TN. Application Deadline This position is anticipated to close on Sep 16, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.