Major Duties and Responsibilities:

• Ensure smooth and timely freight process flow meeting customer expectations.

• Ensure accurate and timely data entry into our operational system, per Operational

Performance Standards (OPS)

• Track and Trace Ocean Import Files daily.

• Use Department Dashboards on daily basis.

• Ensure documents are timely sent to customer or broker for customs purposes.

• Ensure accurate and timely client and vendors billing, within Expeditors and customer

standards.

• Interact with our customers in arranging their international shipments, meeting customer

service standards.

• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies

and others involved).

• Meet compliance at all times, regulations internal and external in accordance with

government regulations. No fines, penalties, or late filing.

• Understand department process flow and looking for best practices to improve operational

efficiency and productivity.

• Ensure all customers standard operating procedures in place and updated in the DLSOPs.

Review and update monthly.

• Meet KPI standards in accordance with the Company’s procedures.

• Timely responses to emails (within 1 hour) and voicemails (within 30 mins) (internal and

external).

• Escalation of problems to Management and Supervisor when necessary.

• Follow Accounting Do’s and Don’ts

Qualifications, Experience and Education Requirements:

• Minimum of 2 years in Ocean and Air Import experience.

• Must provide exceptional customer service internally and externally at all times.

• Must have complete understanding of ocean import documentation process.

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively

communicate clearly and concisely to obtain positive results.

• Pro-active, strong organizational skills.

• Proficient level of Microsoft Office (Word, Excel etc)

• Must complete Dangerous Goods Certification within the first 6 months.

• Must be able proficient in English, both written and verbal.

Onin Staffing offers the following for only $17.82 a week!!

· Every Onin Job Opportunities come with amazing benefits

· $5 Prescription Drugs

· $5 Visit Copays

· Free Tele doctor Services

· Free Counseling Services

· Life Insurance Included

· Vision Insurance Included

· Dental Insurance Included

· Vacation and Holiday Pay

· Scholarship Opportunities

· NEW! 401 (K) Retirement Plan

· Free Legal Services