The primary focus will be on assisting customers with SAML SSO integrations and supporting software installations. Key responsibilities include guiding customers through product migrations and the adoption of new authentication services, implementing value-added services and configurations to enhance ease of use and access to LexisNexis products, consulting with customers to assess organizational and technical requirements, proactively identifying risks, and implementing solutions such as Single Sign-On, API/permalinks, and customized cost recovery solutions. Additionally, the role involves partnering with internal and external stakeholders to present value-added solutions that address unique client needs and increase product adoption, aligning with customer success goals and business strategy. The ideal candidate will have a strong understanding of identity and access management principles, excellent technical skills, and the ability to work effectively with both technical and non-technical stakeholders. They should possess deep knowledge of technical applications, networks, account setup, operating systems, and emerging technologies, along with strong technical acumen and business communication skills, with the ability to communicate technical requirements to individuals with varying levels of technical expertise. Responsibilities/Accountabilities: + Design, implement, configure, test, and deploy LexisNexis SSO solutions. + Develop and maintain SAML 2.0 configurations. + Test and validate SSO integrations for a seamless user experience. + Create and maintain documentation for SSO implementations. + Manage small-scale implementation projects, ensuring timely delivery. + Coordinate with cross-functional teams (e.g., sales, engineering, IT) for successful project completion. + Guide customers through the SAML SSO integration process, including kickoff calls, configuration, testing, troubleshooting, and deployment. + Utilize project management skills to ensure timely and successful project completion. + Assist customers with creating and maintaining metadata files. + Troubleshoot SSO-related issues and provide timely resolutions. + Document and maintain best practices, job aids, and guides for implementations. + Maintain customers' technical requirements and ensure thorough communication. + Collaborate with internal teams to resolve technical issues. + Provide support for new software installations and troubleshoot installation issues. + Assist customers with configuring software settings and integrations. Qualifications: + Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units) + 2 – 3 years of related experience in telephonic, helpdesk, or customer contact positions. + Experience in TSR I support roles for LexisNexis or other tech support products. + Excellent verbal, written, and interpersonal communication skills + Customer service orientation with strong troubleshooting abilities. + Experience in Project Management a plus: provide record of successfully leading and delivering complex projects across various industries. Skilled in managing all phases of the project lifecycle, including initiation, planning, execution, monitoring, and closure. + Experience/background in Automation Fundamentals, Process Excellence or similar learning on Process Improvement and Automation a plus + Background on Gen AI Tools, LLM console, Copilot, ChatGPT is a plus + Experience in telephonic, live chat, and email support. + Experience in 2L, Product Support or Subject Matter Expert roles is a plus. + Background in SQL and CRM applications. + Strong customer relationship-building skills. + Proficient in PC knowledge, Windows OS, Internet, and web browsers. + LexisNexis product experience is a plus. + Strong analytical skills for resolving customer issues. + Ability to work nontraditional hours, including flexible schedules and weekends. + Knowledge of US federal and state court rules is a plus. + Initiative, creativity, and flexibility in cross-team collaboration. + Adaptability to rapidly changing environment + Must have 1-yr tenure in current function in REPH. + Must not have received any Disciplinary Action within the past 12 months. + Must not have any Attendance and Punctuality issues in the past 12 month We are committed to providing a fair and accessible hiring process. 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