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Who We Are

At Roche, we are passionate about transforming patients’ lives, and we are bold in both decision and action - we believe that good business means a better world. That is why we come to work every single day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.

Role Purpose
As GCS RIS Implementation Solution Manager you are accountable for the successful implementation of Roche’s digital products at the customer. In early product life cycle phases you will own the implementation end-to-end and in a scale-phase you will support the affiliates in their execution.
 

You will be responsible 

Pre-sales phase:

Support local, regional or global consultancy team in tender processes

Supports on request with demos and expertise on Lab organisation

Creates concepts for workflow, lab organisation and connectivity
 

Product life cycle:

Provides customer project expertise to the Product Definition Team

Supports the product life cycle by improving Product serviceability and implementability while keeping the broader solution in mind (avoid individual product / siloed thinking)
 

Key responsibilities:

Execute implementation in early product life cycle phases end-to.end

Acts as subject matter expert for RIS product installation and integration working closely with Engineering in the early life cycle phases.

Assess and optimise customer workflow together with country representative

Supports customer / country on installation requirements

Supports customer / country on installation and upgrade planning

Supports installation of IT solution, instruments and hosts connection and verifies connectivity together with local or regional representatives

Supports Configuration / Testing

Supports country to provide trainings to customers and 1st level support

Acts as subject matter expert for local support (lab process and IT solution)

Your profile
 

Bachelors or master degree in a relevant field of study (IT, Lab Technician , etc.) AND

5+ years of relevant work experience in IT, Lab Organization (Medical Lab Technician, Lab Manager) or Hospital, IT Networks, Interfaces and/or Database OR

An equivalent mix of relevant education and work experience is required.

Previous experience working with the navify lab ops (aka cobas Infinity) is highly desirable.

Strong communication skills and proficiency in verbal and written English

Explicit problem solving attitude as well as experience with working in a customer oriented way in an interdisciplinary environment

Willingness to travel (up to 50%) nationally, but also worldwide

Independent, proactive and versatile working approach, but also acting as a Team Player in a global team

Experience in networking, tcpip, firewall configurations.

Cloud and Edge computing experience

Software Development experience in similar products is an advantage

Locations

You will be based in Pune, India. At the Company's discretion, an exception to the location requirement could be made under extraordinary circumstances.  

As this position is a global role, international business travel will be required depending upon the business location of the successful candidate and ongoing business project activities.

Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.

Roche is an equal opportunity employer.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.