We are looking for an Implementation Manager to lead and manage customer implementations of our world-class product, are you the one?

Are you interested in joining the leading research information systems, trusted by research institutions across the globe?

About the team

As part of our team, you will manage the operational process for your own portfolio of academic journals whilst collaborating with a large team of other Journal Managers.

You will be a member of a collaborative and inclusive team that encourages autonomy and personal development, whilst working together to achieve our department objectives and key results. You will contribute to a supportive team culture by sharing knowledge, ideas, and best practice. We operate a hybrid working policy. We are office-based and request attendance in our centrally located office in Exeter one day per week. The office is open and available most days for staff who prefer to come in.

About the role
As an Implementation Manager, you will be responsible for leading and managing a number of these implementations. You will function as the customer’s Pure expert during the implementation and especially regarding the technical tasks of getting data in and out of Pure. You will be the main point of contact for the customer after the purchase of Pure and during the implementation, and the ability to establish good communications and relations with the customer is very important. We take pride in understanding and solving customer's questions and issues, both technical and functional.

Responsibilities:

Prepare the customer for the implementation project, including assisting sales in pre-sales activities.Manage and monitor the implementation as it unfolds, including regular online status meetings with the customer.Advise customers on best practices to optimize their use of AIS products and drive adoption and long-term success. Serve as a trusted technical and functional advisor for customers, particularly regarding data integration, migration, and platform configuration. Communicate, plan, and track the work for the specific implementation project with both internal and external stakeholders.Be the customer’s Pure expert offering advice and knowledge of best practices on how to use Pure to ensure that the customer harvests the full potential of Pure.Liaising with all internal teams (Product, Support, Engineering, Customer Success and Sales) to provide your clients with comprehensive, well-informed support for all their needsEnsure that the customer launches with the best possible Pure set up within the boundaries defined for the project on time.

Requirements:

Excellent communication skills in English and Mandarin are required. Asian languages such as Japanese or Korean are preferred but not essential.University degree or other relevant education (e.g. Software engineer, computer scientist, etc.)Minimum 3-5 years of experience with IT project management, preferably with professional Project Management certification such as PMP or PRINCE2Minimum 3-5 years of experience with IT ConsultancyStrong technical experience to understand and explain systems integration on the data level including data extraction, transformation, and formatting. Basic knowledge and understanding of databases, XML, ETL and Web Services/APIAble to program for data transformation activities is preferredExperience within the area of research information management is preferred

Work in a way that works for you:

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long[1]term goals. • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical and Life Insurance: Coverage for Medical and life risk.

• Long-Service Award: Recognition for loyalty and dedication.

• Marriage and New Baby Gifts: Celebratory tokens for special life events.

• Festivals and Birthday Gifts: Spreading joy on occasions that matter.

• Annual Medical Check-up: Prioritizing employee well-being through regular health check[1]ups.

• Flexible Benefits via CIIC Platform: Personalized benefits accessible through a user-friendly platform.

• Paid Time Off: Annual Leave, Flex Family Care Leave, Birthday Leave, Marriage Leave, Compassionate Leave, Medical and Hospitalization Leave, Examination Leave Gazetted Public Holiday

• Family Care leave (Maternity/Paternity Leave and Adoption Leave)

About the business:

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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