At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Elevate Your Career with Iron Mountain

The Imaging Operations Quality Manager is responsible for overseeing all quality assurance and control functions within document imaging operations. This role ensures compliance with corporate standards, customer requirements, and contractual service-level agreements (SLAs). The Quality Manager partners closely with operations leadership, IT, and client stakeholders to monitor, evaluate, and improve imaging workflows, ensuring accuracy, image clarity, process integrity, and data security across all phases of document receipt, preparation, scanning, and indexing.

This position also plays a critical role in staff coaching, root cause analysis, corrective action development, and driving a culture of continuous improvement. The role includes hands-on leadership for daily quality checks, internal audits, capacity planning, and supporting new client implementations or workflow modifications.

What we offer:

Work location: 401 North Shadeland, Indianapolis, IN 46219

Medical, Dental, Vision Insurance (on Day One)

Paid Time Off: Including vacation days, sick days, floating holidays

Paid Volunteer Days

Fidelity 401(k) with match, Life Insurance, Short-Term Disability, Flexible Spending Account, Education Reimbursement, Working Advantage discounts

Advancement opportunities

Employee Resource Groups

Must be willing and able to obtain a Public Trust Clearance - no cost to applicant and we guide you through the process

Only U.S. citizens and Legal Permanent Residents are eligible for the Public Trust Clearance

Key Responsibilities

Lead and manage all quality control functions related to imaging operations, including document preparation, scanning, indexing, and final output validation

Conduct daily inspections using ANSI/ASQC Z1.4 or customer-specific standards to verify process integrity and image/data quality

Develop and enforce quality assurance procedures, audit checklists, and escalation paths for non-conformance

Partner with operations managers to track KPIs and error trends; provide data-driven recommendations to improve throughput and reduce defects

Perform root cause analysis on identified errors or system issues; implement corrective and preventive actions (CAPAs)

Serve as onsite point-of-contact for quality during new client onboarding, workflow transitions, or technical troubleshooting

Provide training and coaching to staff on quality best practices, imaging guidelines, and system utilization

Ensure adherence to Iron Mountain’s data security, privacy, and disaster recovery (DR) requirements within imaging workflows

Oversee chain-of-custody documentation and ensure compliance with federal or industry-specific standards (e.g., IRS, HIPAA, NARA, etc.)

Assist with capacity planning including scanner optimization, throughput monitoring, disk space usage, and inventory of imaging-related supplies

Collaborate with cross-functional teams on incident resolution, workflow enhancements, and performance reporting

Required Qualifications

Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent experience)

Minimum of 5 years of experience in imaging operations, with at least 2–3 years in a leadership or quality management role

Strong working knowledge of imaging software and platforms

Proficiency in the Microsoft Windows environment; understanding of networking and system backup concepts preferred

Experience with ANSI/ASQC inspection methods and formal quality assurance frameworks

Familiarity with secure document handling, privacy regulations, and chain-of-custody procedures

Excellent problem-solving, coaching, and communication skills; ability to lead cross-functional initiatives

Knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma) is a plus

Preferred Competencies

Customer-focused mindset with the ability to balance quality and throughput

Strong attention to detail with analytical and process-driven thinking

Ability to manage competing priorities in a high-volume, deadline-driven environment

Experience in federal or highly regulated document handling environments

Comfortable with data reporting, dashboards, and workflow performance metrics

Work Environment

This role may require onsite presence at imaging centers or client sites and may involve standing, walking, or lifting boxes of documents during audits or escalations. Occasional weekend or off-shift support may be required during peak volume periods or cutovers.

Join us at the Mountain where culture and values are practiced and respected every day.

#OPS

Category: Operations Group