Sasol is a global integrated chemicals and energy company with a 70-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products globally. When you join Team Sasol, you are joining a company that puts people at the center of everything we do.

Sasol invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion.

Job Req Id

8995

Closing Date

01 August 2025

OME

CML: Information Management 

Geographical Area

Sandton/Secunda/Sasolburg

Purpose of Job

We are seeking a experienced Configuration Manager, A Configuration Management (CM) Specialist is responsible for overseeing and maintaining the integrity and consistency of a product's performance, functionality, and physical attributes throughout its lifecycle. This role involves managing configuration items, ensuring proper documentation, and implementing changes in a controlled manner.

Maintain and improve processes, working methods, and tools including configuration management of computer systems, networks, and workstations, development activities of software and performance tools, and distribution of software and applications.

Track and control documents on configuration changes including concepts of operation, requirements, preliminary and detailed system definition, system design, performance monitoring tools, and production software.

Keep the Configuration Management Database (CMDB) updated and perform audits on the actual CMDB and aligning to ServiceNow CSDM modelling

Key Accountabilities

Configuration Identification: Establish and maintain a comprehensive list of configuration items (CIs) and their attributes.

Configuration Control: Implement and manage processes for controlling changes to CIs, ensuring that all changes are documented and approved.

Configuration Status Accounting: Maintain accurate records of the status, history, and versioning of CIs.

Configuration Audits: Conduct regular audits to verify that CIs conform to their documented requirements and standards.

Documentation Management: Ensure that all configuration-related documentation is up-to-date, accessible, and properly maintained.

Change Management: Facilitate and oversee the change management process, ensuring that changes are evaluated, approved, and implemented effectively.

Risk Management: Identify and mitigate risks associated with configuration changes and management processes.

Stakeholder Communication: Communicate effectively with stakeholders to ensure they are informed about configuration management activities and changes.

Training and Support: Provide training and support to team members on configuration management processes and tools.

Continuous Improvement: Continuously evaluate and improve configuration management practices to enhance efficiency and effectiveness.

Responsible for defining and delivering the strategic management and day to day operations of our CMDB within the ServiceNOw platform including setting OKR

Develop, implement and maintain policies and procedures for CMDB data governance, ensuring data accuracy, completeness and compliance

Promote CMDB utilization and value across key ITIL processes and stakeholders

Collaborate with IT and Business stakeholders to implement effective processes for onboarding/change/offboarding of configuration items and services

Manages and mentor stakeholders and teams on the ways of work and requirements

Provide regular reporting to all key stakeholders covering governance, CMDB maturity. Data quality and CMDB roadmap activities

Plan the integration strategy for the CMDB with other master data sources

Implement and manage all aspects of configuration management best practices to support our business and its future growth opportunities

Implement and educate the business around ServiceNow Common Service Data Model (CSDM) to optimize the benefits

Mentor the organization on Configuration Management services, concepts, policies and procedures

Improve and develop process, working methods, and tools.

Implement approved changes to CMDB structure including attributes and relationships.

Plan a schedule of independent audits and perform audits on the CMDB comparing its content with the actual IT infrastructure.

Secure the overall quality assurance process to include properly formatted metadata, common look and feel pages, and navigation buttons.

Provide executive support to the configuration management board. Schedule meetings, develop agendas, help project managers who are on the agenda, and support the chair with running meetings.

Handle the configuration of software executables (e.g. development, test, staging, and production).

Build and maintain positive relationships with customers to enable the achievement of requirements and guarantee CMDB integrity.

Continuously improve own skills and knowledge. Complete, implement, and track personal development plan to attain personal performance goals.

Formal Education

University Bachelor’s Degree

ITIL Foundation

ServiceNow certification

Minimum Requirement

This role is ideally suited to someone who has 6+ years experienced as a hands on configuration manager preferably within an IT Service Management function

Extensive hands=on experience managing and maturing a CMDB within the ServiceNow platform including in-depth knowledge of ITOM Discovery and Event management, service mapping and embedding into the core ITSM processes)Incident, Problem, Change and Request management Experience co-ordinating and managing data policies and ownership, integrating data from other master data sources and IRE Previous experience introducing ServiceNow CSDM)beyond walk stage) and improving overall maturity Strong knowledge of ITIL V4.0 Good base level networking and infrastructure knowledge Required Personal and Professional Skills BC_CollaboratesTC_Document and Model User RequirementsTC_Policies and ProceduresBC_Customer FocusBC_Manages ComplexityTC_IM Application DevelopmentTC_Market AnalysisBC_Tech SavvyTC_Information ManagementBC_Ensures AccountabilityTC_B_Effective CommunicationTC_B_Attention to DetailBC_Self-development

Sasol is an equal opportunity and affirmative action employer.  Inspired by our Purpose of “Innovating for a better world”, Sasol acknowledges that diversity is intrinsic to the fabric of our organisation and is the key to our growth and success.  Sasol is committed to the full inclusion of all suitably qualified individuals.  Preference will be given to applicants from designated groups and people with disabilities according to Sasol’s Employment Equity Plan.  This includes reasonable accommodation to enable individuals with disabilities to perform essential job functions.

Our automated process is designed to efficiently assess a large volume of applications. Should you not hear from us within 60 days of the advert closing then kindly consider your application unsuccessful. Thank you once-more for your interest in Sasol as your employer of choice, and we wish you all the best with your career aspirations and future applications with us.