**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Laboratory Setting **Job Description** When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. The technician FSE will collect the requests of customers in technical difficulty or application difficulty of our instruments. Make a detailed study of each case and provide a solution by telephone or on site. The technician FSE is best profil for finding a solution to the problems either by remote fixing or by triggering an on-site technical / application intervention. He will have to use all the possibilities available to find a solution. The main objective being the satisfaction of our customers. In parallel, the follow-up and administrative encoding for traceability purposes will have to be done for each of the calls of our customers. To act with respect of Thermofisher 4 I’s value (Integrity – Innovation – Implication – Intensity). **Relations.** All IDD Services in FraBeLux for sales, marketing, back office, technical service, global support. **Line Manager.** Service Manager FraBeLux **Activities** + Maintain the highest professional relationship with our customer and bring up issues if necessary to solve critical tasks in the fastest way possible. + Document actions done and make the necessary reports in our reporting program called Service Max, ensure the maintenance of our Service Max database and follow up current cases (Status Open – Stand-By – Postponed). + Ensure operation to our customer for Corrective Action – Planned Maintenance – Installation according our headquarters recommendations. + Lead his local spare parts stock. + Hotline Backup if needed. + Action in France. **Technical knowledges and skills.** + **Certificate:** Electronics/Electro Mechanic Bachelor Qualification or similar. + **Professional Experience:** Field Service/Hotline is asset. + **Language :** Technical English **A typical day in your new challenge.** + Appointment with your customer to carry out preventive maintenance on a Phadia 250 type instrument (collection of information from customers, analysis of system logs, application of the maintenance checklist, customer discussion on the conclusion, end of the job. + Appointment with your customer to carry out an installation: Preparation of the project upstream with the collaboration of your application technician colleagues and your colleagues from the sales department (Delivery and installation of instrument, settings and technical calibrations – Your colleagues in application will take over for customer training. **Experience :** + Field Service/Hotline is an asset. + Technical knowledge: Robotics – IT – Network – Automation. + Specific knowledge: Microsoft Office/Windows/Service Max + Not afraid to learn. + Language: FR (Reading/Writing/Oral) – EN (Reading-Writing-Oral). + Good interpersonal skills / Team spirit / Analytical spirit / Eye of business/ Common sense. + Ability to establish and handle priorities. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. **Apply today!** **http://jobs.thermofisher.com** Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Accessibility/Disability Access** Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process. *This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.