We currently have an opportunity for a ICT officer. Join our Health and Education team and play a key role in in ensuring the reliability, performance, and continuous improvement of Operational Technology systems that support critical business operations. Reporting to ICT Operations Supervisor, you'll help deliver high-quality outcomes that support our essential services.

What You’ll Do

This role offers a broad scope, with key responsibilities including:

Provide technical support and troubleshooting for Operational Technology applications, infrastructure, and end-user devices.  Manage and resolve ICT support requests, adhering to ITSM processes and escalating issues as needed.  Ensure compliance with SLAs, ITIL best practices, and Service Specification KPIs for incident and problem management.  Perform daily system monitoring, regular backups, and apply system patches and upgrades.  Support ICT projects and collaborate with teams to maintain standards, documentation, and functionality. 

What You’ll Bring

Tertiary qualification in Information Technology or relevant certifications, with knowledge of networking principles, ICT best practices, ITIL framework, and ITSM principles.  Experience supporting applications, Windows Server, Linux, Windows desktop, and Microsoft Office Suite.  Excellent problem-solving, troubleshooting, and communication skills.  Immediate Knowledge of VMware and Hyper-V. Strong attention to detail, organizational skills, and ability to prioritize and manage multiple tasks.  Ability to develop collaborative relationships and achieve high customer satisfaction. 

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We’re proud of our high-performance culture and commitment to diversity, offering:

Training and development to support and diversify your career.  With 30% of vacancies filled internally you’ll find real opportunities to advance your career. Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more. Employee Assistance Program: professional support for you and your family when you need it most.

Downer Group is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all backgrounds, including First Nations people and those from culturally and linguistically diverse communities.