Job Title: ICT Infrastructure Support Officer
Location: Surrey (Hybrid – 2 to 3 days on-site per week)
Contract Length: 6 months
Day Rate: £32.77 per hour (Umbrella)
IR35 Status: Inside IR35
Salt’s Local Government team is working with a public sector organisation in Surrey that is undertaking a significant infrastructure and digital transformation programme. As part of this, they’re looking to bring in an experienced ICT Infrastructure Support Officer to provide high-quality 3rd-line support and play a key role in delivering several strategic IT initiatives.
This is a hands-on role for someone who is confident across infrastructure, cloud platforms, and cyber resilience. You’ll be embedded in a close-knit ICT & Digital Services team supporting more than 450 users across a modernising technology estate.
Key Responsibilities: Deliver 3rd-line technical support across Windows Server, Citrix, VMWare, and Microsoft 365 environments Support key infrastructure projects, including: Migration to Azure Cloud (including IaaS and SaaS components) EUC rollout of Windows 11 and Entra ID (Azure AD) Cybersecurity improvements and threat mitigation Maintain and update technical documentation including runbooks, SOPs, and network diagrams Monitor, troubleshoot, and resolve issues related to networking, backups, and cyber defences Contribute to disaster recovery planning, risk identification, and infrastructure documentation Lead mini-projects and support wider transformation initiatives across the ICT estate Occasionally provide cover for the ICT Service Desk and participate in an out-of-hours support rota Essential Skills & Experience: Proven experience in a 3rd-line or senior infrastructure support role Strong knowledge of Windows Server, Citrix, VMWare, and Microsoft 365 Familiarity with cloud infrastructure, particularly Azure, Azure AD/Entra ID, Intune, SharePoint, and Teams Understanding of cybersecurity fundamentals (e.g. firewalls, VPNs, malware protection) Ability to produce and maintain high-quality technical documentation Confident communicator with a customer-first, collaborative approach Desirable: Exposure to Local Government or wider public sector environments Familiarity with ITIL processes and service desk operations Experience coaching or mentoring technical colleagues*Rates depend on experience and client requirements
Job InformationJob Reference: JO-2506-354238Salary: Up to £32.77 per hour + Inside IR35Salary per: hourJob Duration: 6 monthsJob Start Date: 30/06/2025Job Industries: Cloud Infrastructure & EUCJob Locations: SurreyJob Types: Contract