The ICS Support Manager is a people management position that provides information and communication services and leadership that enable the Church to hasten the Work. This position is responsible to coordinate all IT Operations and Support functions throughout the Area for which the area has primary responsibility. Coordinate and support the headquarter teams (e.g, field operations) as they support systems outside the scope of area support. This position ensures that established support processes are being followed, that ticket tracking systems and knowledge bases are being properly utilized and is the appropriate point of escalation for incidents and problems to which TSR's will go when the next level of assistance is required.

Works closely with headquarters support groups, such as the GSC, Field Operations Team and other agencies, to ensure prompt and sustained attention towards the timely resolution of all area tickets and other joint support initiatives. The position will provide direct technical leadership and training to the Technical Support Representatives (TSR's) in the area and is responsible to provide reporting on key performance metrics of all support staff in the area. This position reports to the Area ICS Manager.

This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.