Client Focus

• Establishes and maintains effective relationships with both internal and external clients
• Seeks to understand the client’s needs, provides solutions and maintains relationships
• Shows an awareness of products and services from other business divisions relevant to own work area

People/Team

• Openly supportive, encouraging and involving of others helping to build team spirit and consensus
• Concentrates on results, makes demands of themselves, and responds positively to challenges and targets

Financial

• Understands the business targets/objectives of own unit/team and demonstrates knowledge of own segment of the market
• Understands how own business area adds value and acts on cost savings opportunities

Job Specific

• Has excellent knowledge of products and processes. Shows excellence in own professional area
• Considers own actions in the light of UBS’s reputation and appetite for risk

Risk

• Acts within professional, legal, ethical and risk boundaries and guidelines and escalates potential excesses or issues.
• Stays up to date (as required by job/role) with professional and legal qualifications and certification