Client Focus

• Builds trust and mutual respect with clients. Understands and anticipates their needs in order to achieve outcomes which are mutually beneficial
• Collaborates effectively across products, teams and business areas, maintaining awareness of relevant trends in the external environment to ensure delivery against targets
• Understands why cross-product cooperation is important to the bank and acts accordingly

People / Team

• Recruits (where appropriate), motivates and retains high calibre people, including those from diverse backgrounds, to achieve shared business goals. Manages the performance of team members by coaching and providing day-to-day feedback
• Is creative in developing new ideas and approaches, challenging the status quo and making improvements in products, processes and services
• Focuses on the results being achieved, not just the tasks completed

Financial

• Influences certain aspects of the cost base, by identifying and / or acting on cost saving opportunities
• Builds and develops a network of key influencers relative to own department and sphere of influence, both internal and external as appropriate to drive the commercial success of the bank

Job Specific

• Has in-depth knowledge of products, matched with key market knowledge and expertise. Shows excellence in own professional area
• Consistently demonstrates complete understanding and commitment to the bank’s high professional, ethical and legal standards

Risk

• Identifies and assesses risk using all available resources and information. Is decisive and knows when to take calculated risks, when to escalate issues, always upholding the bank’s reputation