**Introduction** IBM is one of the largest computer organizations in the world and considered "the leader in computer standards" by industry veterans. Our industry ranges from hardware and software development to highly related skilled services. We welcome you sharing this opportunity with family, friends and colleagues who may be qualified and interested. **Your role and responsibilities** The System Services Representative is responsible for all activities related to providing service to IBM and other equipment manufactures Servers & Mainframes, including the peripheral and network equipment that makes up a complex system environment. This will include maintaining complete and accurate customer records, interacting with customers. Strong interpersonal skills and the ability to create a connection with customers is vital in this position. This position is a regular full time position. Working hours are 8:30 am to 5:15 pm. With occasional requirements to work off prime shift and weekends, including standby/on-call rotation. Fully funded training/education, mileage reimbursement for personal car use, and benefits are available. Work-related travel throughout Canada and the U.S., along with assignments worldwide, is possible. **Required technical and professional expertise** • Strong execution and interpersonal skills • Highly organized • Strong attention to detail • Ability to manage multiple responsibilities and set priorities • Experience responding to customers' concerns • Strong written and verbal communication skills • Proactive self-starter • Flexibility to adapt to a rapidly changing environment • Computer servicing proficiency, including knowledge of associated s/w **Preferred technical and professional experience** Experience and Education • The position requires an organized team player with some experience (we will train you) in a professional services environment. Entry Level candidates are acceptable. • College or higher degree is desirable. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.