**Introduction** Are you looking to kick-start your career in technology with a structured development path and fast-track growth opportunities? Our IBM Tech Sales Accelerator Program is designed for ambitious graduates, offering hands-on training, mentorship, and real-world experience within IBM Customer Success Management (CSM). Over 12-24 months, you will work in CSM, gaining critical skills before transitioning into your next career step as Automation Technical Sales Engineer. **Your role and responsibilities** A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems. Your primary responsibilities will include: - Understanding Client's Challenges and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings. - Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models. - Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions. - Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM's products. **Required technical and professional expertise** • Technical Education: Completed technical degree (Bachelor of Science or Master of Science) such as Computer Science, Engineering, Information Systems, or a related field. • Automation Market Knowledge: Knowledge in the fields of IT-Automation (e.g. AIOps, Cloud Cost Management, Observability, Cloud and IT-operations technologies) and Application Modernization & Integration (DevOps, Kafka-based technologies, API-driven architectures, Containerization) to quickly become a trusted client advisor. Training on IBM's Automation offerings will be provided. • Interpersonal and Communication Skills: Utilizing strong interpersonal and communication skills to influence diverse stakeholders within enterprises. • Fluent in German or French (at least C1 level) and English. **Preferred technical and professional experience** • Business Goal Translation: Translating business objectives into technical solutions and offering guidance on technology strategies. • Software Sales Experience: 1 - 2 years of experience in software sales with a proven track record of contributing to the resolution of client's issues ideally as architect. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.