Imagine yourself… + Doing meaningful work that makes an everyday impact on the world around you. + Growing your expertise and expanding your skillset with every project. + Owning your ambition and fueling your career growth. It’s all possible with a role at Videojet (https://www.videojet.com/us/homepage.html) , a Veralto (https://www.veralto.com/purpose-values/) company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces. As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions. We offer: + Grocery vouchers (vales de despensa) + Savings fund (fondo de ahorro) + Medical insurance + Year-end bonus (aguinaldo) + Vacation premium (prima vacacional) + Onboarding and professional training opportunities + A strong team excited to work with you + Career development and professional guidance opportunities At Videojet México, a Veralto company, we are passionate about creating innovative solutions that protect and improve everyday essentials. As our **Installed Base Supervisor (IB Supervisor)** , you will lead a dynamic team responsible for maintaining and growing our existing customer base, driving loyalty and retention strategies. If you are a results-driven leader with a passion for customer satisfaction, growth, and teamwork, this is your opportunity to make a significant impact. Most of all, you will be part of a culture deeply committed to diversity, inclusion, and continuous improvement—where you can keep learning, keep growing, and help us keep striving for better. **Your challenge** The successful candidate will be responsible for ~ 70% of Videojet México´s total revenue maintaining a total team engagement of at least 95%. **In this role, you will be responsible for:** + Leading and motivating a team to deliver excellent customer service, loyalty, and retention outcomes. + Managing daily, weekly, and monthly revenue forecasts for supplies and spare parts. + Overseeing financial objectives, including pricing strategies and margin optimization. + Developing, implementing, and monitoring the Playbook in line with global and local strategies. + Tracking and reporting on key performance indicators to maintain accountability and results through the use of Veralto Enterprise System (VES) tools. + Collaborating with cross-functional teams to deliver exceptional customer experiences. **The essential requirements of the job include:** + Bachelor’s degree in an economic-administrative field or related discipline. + Minimum 5 years of experience managing and empowering teams in a commercial or after-sales environment. + Proven experience in after-sales, retention, loyalty, and customer service programs. + Demonstrated success managing revenue forecasts, margins, and pricing strategies, with a history of sustainable and continuous growth. + Experience working with key accounts, including GSA or National Accounts. + Working English proficiency **It would be nice if you also possess:** + A flexible, creative mindset with the ability to influence and challenge the status quo. + A proactive, strategic approach to solving problems and driving innovation. + Exceptional listening skills with the ability to understand and translate business needs into action. + Strong cross-functional collaboration skills and a team-player attitude. ​​Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment _where purpose meets possibility_ : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out. **Unsolicited Assistance** We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.