User Provisioning & Deprovisioning

Execute manual account provisioning and deprovisioning in enterprise systems based on approved requests.

Validate access requests against approvals, ensuring accurate and policy-compliant provisioning.

Follow standard operating procedures and workflows to fulfill access requests across multiple applications.

Incident Resolution & Root Cause Analysis

Investigate and resolve incidents related to user provisioning, particularly automation failures.

Perform basic root cause analysis for provisioning issues and escalate unresolved cases.

Collaborate on implementing preventative measures to reduce future provisioning failures.

Communication & Coordination

Interact with requestors to clarify ambiguous or incomplete access requests.

Ensure accurate recordkeeping in ITSM platforms such as ServiceNow, Remedy, or Jira.

Reporting & Documentation

Contribute to periodic reports on provisioning activity, SLA performance, and issue trends.

Maintain thorough documentation of all provisioning and deprovisioning actions to support audits and compliance.

Required Skills & Qualifications

Experience:

Hands-on experience in manual user provisioning and deprovisioning across enterprise systems.

Practical experience using ITSM tools (e.g., ServiceNow, Remedy, Jira) for access management workflows.

Technical Knowledge:

Basic familiarity with Active Directory (AD), LDAP, and enterprise access management systems.

Understanding of incident management processes and root cause analysis principles.

Soft Skills:

Ability to work under strict SLAs and follow established procedures without deviation.

Strong attention to detail and accuracy.

Effective written and verbal communication skills for interfacing with requestors and documenting activities.