**Job Background:** Identity Access Management Information Security Administration Service Delivery (IAM ISA SD) is a global organization within Citi with 600+ employees located across the globe, IAM ISA SD Budapest has 200+ colleagues locally. IAM ISA SD manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. IAM ISA SD works in partnership with other Citi departments to build appropriate security architecture in new applications and supports large business-driven technology projects related to information security issues. **Key Responsibilities:** + Strong understanding of the respective Citi products, processes and policies. Ability to review processes in accordance to Citi Policies + Handle complex escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service. Assist and participate in severity escalation management + Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds, including bulk requests and housekeeping tasks + Creates, maintains and performs annual review of Process Control Manual documents associated with specific systems assigned + Create, modify, and delete user profiles in various Citi applications and/or systems + Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level + Utilize key information security administration tools + Maintain excellent availability to achieve strong results + Effectively utilizes Talent Management process (i.e. trainings, goal setup etc.) and system. Knows how to create and implement an effective Development Plan + Support new hire training to team members, understands effective team skills and applies them + Complete all tasks in connection with the organization’s activity but not detailed in the current job description, issued by the direct manager, supervisor or the functional head. **Development Value:** The role will provide an in-depth knowledge of a global team within a multinational company, the opportunity to develop an individual’s information security knowledge and communication skills. **Knowledge and Experience:** + Previous experience either in an Information Security or Customer Service role is an advantage, but not mandatory + Utilize Microsoft applications for creating and maintaining basic files + Good command of English language (both verbal and written) **Skills:** + Understands effective interpersonal techniques + Analytical and detail oriented + Customer service orientation + Strong communication skills + Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity + Proven use of discretion and judgment given the subject sensitivity of the work data + Ability to manage multiple efforts and adjust priorities with evolving work efforts. + Flexibility to work in various shifts **Qualifications:** + Minimum High School Degree, however Bachelor's degree is an advantage + SSCP/CISSP/ITIL/PMP/Citi Lean certificate is advantage **Competencies:** + Interprets the principle of Information Security concepts and policies, develops and implements into day-to-day work. Ability to explain basic principles behind . IAM ISA SD policies and guidelines + Basic understanding of risk management techniques + Understands and creates SMART goals, self-accountable for achieving them. + Understands why the organization needs to change to remain competitive. Promotes the positive outcome of the change initiative ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Infrastructure ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.