Key Responsibilities

Execute manual provisioning and deprovisioning activities based on approved requests from MyAccess (SailPoint IIQ) and TechLink (ServiceNow). Monitor incoming access and incident requests, ensuring timely processing and status updates. Perform initial triage and resolution for automation-related incidents. Maintain audit-ready documentation, including logs and evidence for compliance reporting. Collaborate with cross-functional teams to address provisioning dependencies and issues. Participate in training and knowledge-sharing sessions to enhance process efficiency.

Required Skills & Qualifications

Experience in IAM operations or IT support roles, with exposure to provisioning systems. Basic understanding of provisioning/deprovisioning workflows using SailPoint IIQ or any identity management tool, along with ServiceNow. Knowledge of Active Directory (AD) tasks such as account unlocks and password resets. Strong attention to detail and ability to accurately follow documented SOPs. Excellent time management and communication skills.