**Overview** **Title:** Ramp Agents **Pay Rate:** 17.78 per hour **Location:** Dulles International Airport **Job Classification:** Full-Time, Non-Exempt **Work Schedule:** + Five consecutive workdays: Saturday, Sunday, plus three weekdays + Two consecutive _days off_ between Monday and Friday Ramp Ambassadors will be responsible for the overall security and guidance of passenger foot traffic on the ramp area at designated gates to ensure proper movement of disembarking/boarding customers on flights. The Observer will perform the requirements below or as directed by the airline. **Specific Duties/Essential Job Functions** : (Other duties may be assigned) + Provide direction to customers on divestiture. + Communicate effectively with others in a work environment and with the public. + Meet/exceed Company expectations relating to professionalism, knowledge, accuracy, and timeliness of service. + Provide extraordinary customer service + Miscellaneous duties as assigned. + Arriving Flights: + Direct passengers from the aircraft to the terminal. + Provide connecting passengers with gate information. + Confirm all passengers who require mobile assistance has been serviced. + During inclement weather, provide an umbrella to each customer and collect it upon entering the terminal. + Departing Flights + Confirm passengers boarding pass destination and direct them from the terminal to the aircraft + For those passengers attempting to board the aircraft with larger bags, provide a gate check baggage tag. + Liaison with gate, ramp, and flight crew regarding any on-board issues + During inclement weather, provide an umbrella to each customer and collect it upon boarding. + Maintain a clean, safe work area at all times. + Miscellaneous duties as assigned. **Basic Qualifications:** • Must be 18 years of age or older • No high school diploma, GED or college degree required For the SIDA Badge Application purposes (required by TSA, MWAA and CBP), must have the following documents in case we move you forward for the next steps: + Identification with Current Address (Choose one)** + State ID + Driver's License + Citizenship Verification (Choose one)** + US Citizens: US Passport or US Birth Certificate/Naturalization WITH SSN + Foreign Nationals: Green Card or Employment Authorization Document (EAD) accompanied by SSN Card (if a green card is not available) + EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10 (ineligible to be hired by IAD ABM) _Note: The onboarding process may take up to four weeks. Shift assignments are based on business needs and availability at the time of onboarding completion. While we do our best to accommodate shift preferences, availability is not guaranteed._ **Preferred Qualification:** • One (1) year of customer service experience preferred Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | Front Line Team Members | (Programa de Beneficios de ABM) REQNUMBER: 120728 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.