Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are seeking a highly organized and customer focused individual to service as a Passport Desk associate in supporting of a client facing operation.  This hybrid role involves both onsite and remote work, providing administrative and logistical support for Passport and Visa applications and processing travel documentation. The ideal candidate will be detail oriented, responsive and able to work in a client facing environment.

What You’ll Do 

Serve as the primary point of contact for passport related inquiries from client employees

Check all documentation to ensure compliance for Visa Applications

Maintain confidential records and maintain internal tracking

Deliver high-quality customer service to internal clients

Take high-quality passport photos following official government guidelines.

What We’re Looking For

Previous experience with passport or travel documentation

Strong organizational and communication skills

Ability to handle sensitive information with discretion

Ability to always maintain confidentiality and professionalism

Office attire in line with client expectations

Global Distribution Systems (GDS) - Sabre experience

Attention to detail

Excellent Customer service skill

Hybrid Onsite presence: 2-3 days a week (8:00am – 5:00pm EST)

Location

The US national hourly wage range for this position is from $17.00 to $29.00 per hour.  The national range provided includes the hourly rate that GBT expects to pay for the role.  Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!