Training Schedule: 9am to 5:30pm Monday through Friday <- Training is fully on-site and training will go from 7/23 to 8/22. Nesting is from 8/25 to 9/5 and this is training on live calls <- Nesting is fully on-site as well Hybrid schedule is based off of performance, adherence, attendance and quality expectations. Shift after training and nesting will be assigned based on business needs of the assigned bank. Start times can be as as early as 9am and as late as 11:30am. Earliest shift is 9am to 5:30pm and latest shift is 11:30am to 8pm. Must be comfortable with any shift in between those times. $18 for English candidate. Looking for bilingual reps as well. $19.50 for the bilinguals <- Spanish only Responsibilities: - Will be handling about 40-50 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts. - The calls will be pertaining to existing homeowner claims - Navigate between multiple systems to find the answer - Research through the claim tool to be able to assist the customer and provide accurate information - Handle escalated calls as needed - Be the liason between proctor, the homeowner and the lender - Be able to be cool under pressure and handle upset customers - Update case notes in the Claim system to ensure everything is documented and updated - Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. - Outbound calls are also often necessary. #priorityeast Pay and Benefits The pay range for this position is $18.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Daytona Beach,FL. Application Deadline This position is anticipated to close on Jul 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.