Heredia,HE-AFZ, Edificio, CRI
11 days ago
Hybrid Customer service representative
**Job Summary** Join our dynamic team as a Process Executive in the B&L domain where you will leverage your expertise in English communication and MS Excel to enhance operational efficiency. This role offers the flexibility of working from home during day shifts allowing you to contribute effectively to our procurement and finance operations without the need for travel. Your efforts will directly support our mission to streamline processes and deliver exceptional service. **Responsibilities** + Manage daily operational tasks efficiently to ensure smooth workflow and adherence to company standards. + Utilize MS Excel to analyze data and generate insightful reports that aid in decision-making processes. + Communicate effectively in English to collaborate with team members and stakeholders across various departments. + Support the procurement process by ensuring timely and accurate processing of purchase orders and invoices. + Coordinate with vendors and suppliers to resolve any discrepancies or issues related to procurement activities. + Assist in the finance and accounting functions by maintaining accurate records and supporting financial audits. + Implement process improvements to enhance efficiency and reduce operational costs. + Monitor key performance indicators to ensure alignment with organizational goals and objectives. + Provide exceptional customer service by addressing inquiries and resolving issues promptly. + Collaborate with cross-functional teams to support various projects and initiatives. + Ensure compliance with company policies and industry regulations in all operational activities. + Maintain confidentiality and security of sensitive information in accordance with company guidelines. + Adapt to changing priorities and demonstrate flexibility in a fast-paced work environment. **Qualifications** + Demonstrate proficiency in English communication to facilitate effective collaboration. + Exhibit strong skills in MS Excel for data analysis and reporting. + Possess a foundational understanding of operations procure to pay processes and finance and accounting principles. + Show a willingness to learn and adapt to new tools and technologies as needed. + Display excellent organizational and time management skills to handle multiple tasks efficiently. + Demonstrate problem-solving abilities to address operational challenges effectively. + Maintain a customer-centric approach to deliver high-quality service. **Certifications Required** + Microsoft Office Specialist: Excel Certification Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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