Company Description

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.
We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Job Description

The Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters. 

Job duties

(* denotes an “essential function”)

*Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)*Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.*Utilize appropriate logs and/or tracking software for all administrative support work*Ensure that job tickets are properly filled out before beginning work*Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle*Communicate with team members, lead, supervisor or client on job or deadline issues*Meet contracted deadlines for accepting, completing, and delivering all work*Troubleshoot basic equipment problems*Interact with clients over the phone, via video or electronicallyPrioritize workflowPerforms Quality Assurance on own work and work of othersAnswer telephone, emails, and place service calls when neededAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient manner

Qualifications

Job qualifications

High school diploma or equivalent educationMinimum (1) year administrative support experience in a professional organization, preferably in the legal or banking industry.  Formal education and/or training may be considered in lieu of experience.Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills. Basic knowledge of Microsoft Office suiteFamiliar with other software programs for providing administrative support Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results. Excellent organizational skillsAbility to meet deadlines and complete all projects in a timely mannerAbility to handle sensitive and/or highly confidential documents and information with professionalism and discretionAbility to exercise good judgment to make decisions that conform to business needs and policyGood problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory levelAbility to maintain professional composure when working with immediate deadlinesAbility to work both independently and collaboratively as part of a teamAbility to work in a fast-paced environmentAbility to communicate professionally both verbally and in writingDemonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functionsMust be self-motivated with a positive attitudeProven customer service skills are required to create, maintain, and enhance customer relationships

Additional Information

Pay: $16.35 / hour

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

#GOC

RRD is an Equal Opportunity Employer, including disability/veterans