**Job location:** Lisbon, Portugal **Hybrid working model** **Schedule:** Monday to Friday, 8am to 5pm **About the role:** + You will be answering to the Users of GPS Navigation Tool (E-mail and Inbound Calls) identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch + Provide general and technical support to customers who use any of our client's paid products + Escalate complex problems according to defined procedures **We are looking for:** + At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment + Good communication skills, both verbal and oral + Excellent Swedish native level written and spoken communication skills + Fluency in English + Proactive attitude and strong team-spirit + Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism + Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard + Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case + Valid Legal Work Permit **Benefits** + Opportunity to be part of a global organization focused on development, + Open-minded and multinational environment, + Training & development opportunities including language courses, + Professional development and clear career path, + Full equipment and paid training provided from the first day of work, + Extensive benefits package: private medical healthcare, life insurance, cafeteria benefits, + Relocation allowance and assistance - Only applies to new hires relocating from outside of Portugal. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.