Why Join Us? Are you passionate about solving problems and helping people? Do you enjoy the challenge of technical troubleshooting and want to be part of a supportive, fast-paced team? If so, we want to hear from you! We’re looking for a Technical Support Specialist who thrives on delivering top-tier customer service and has a knack for diagnosing and resolving issues over the phone. If you're familiar with the tankless water heater industry, even better! What You’ll Do + Be the go-to expert for contractors, distributors, engineers, and end-users needing help with our products. + Troubleshoot tankless water heater issues over the phone and guide customers to effective solutions. + Educate customers and promote our products with confidence and clarity. + Accurately log warranty details and service notes in our system. + Collaborate with teammates to resolve high-priority cases and share knowledge. + Respond to email inquiries and assist non-English speakers (Spanish, French, Mandarin, Korean – a plus!). + Occasionally visit job sites for hands-on troubleshooting. What You Bring + 1+ year of customer service or phone support experience. + 2+ years of technical troubleshooting experience (HVAC or similar). + Strong communication skills and a team-first attitude. + Ability to stay focused and calm under pressure. + Familiarity with Microsoft Outlook and Office tools. + Flexibility to work any day of the week, including holidays and overtime when needed. Bonus Points For + Hands-on HVAC field experience or certification. + Call center experience. + Knowledge of Navien products or tankless systems. + Bilingual skills (Spanish, French, Mandarin, Korean). + A natural curiosity and love for solving technical puzzles. Ready to Apply? Join a team that values your expertise, supports your growth, and makes every day a chance to learn something new. If you’re ready to make a difference and grow your career in the HVAC industry, we’d love to meet you! Pay and Benefits The pay range for this position is $20.65 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Irvine,CA. Application Deadline This position is anticipated to close on Aug 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.