Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking the right individual to fill an immediate need for an HVAC Technical Service Advisor (TSA). As an HVAC Technical Service Advisor, you will provide technical expertise and guidance in support of the outside sales and field teams. The advisor utilizes their HVAC equipment product knowledge, independent judgment and discretion to further successful projects involving residential and commercial HVAC systems. 

This position will cover the Louisiana, Mississippi and the Florida Pan Handle areas. This position can be based out of Louisiana or Mississippi.

If you have prior experience as an HVAC field installer, service technician, trainer, this is an excellent opportunity for you.

Responsibilities:

Uses advanced knowledge of HVAC systems to provide technical guidance to outside sales teams on residential and light commercial HVAC systems. 

Analyzes project requirements and performs site assessments to recommend the best product selections for customer needs using advanced knowledge, discretion, and independent judgment in compliance with industry standards and regulations. 

Build and maintain working relationships with sales associates, technicians, and customers to ensure satisfaction and adherence to safety standards and industry best practices.  

Maintains certifications needed to conduct and participate in product training and demonstrations for internal teams and clients to drive proper product knowledge to gain certification for successful projects. 

Uses advanced knowledge to provide technical training to both internal associates and external customers/dealers as required. 

Handles complex HVAC issues requiring specialized knowledge and skills to diagnose and resolve problems in partnership with senior specialists and vendors. 

Utilize XOI software to document and track all interactions and issues related to customer technical issues. 

Provides technical expertise and guidance, using advanced HVAC knowledge, including professional development to build confidence in the field.  

Addresses customer issues timely and responds with the appropriate urgency to customers’ calls, emails and other communications. 

QualificationsDegree from an accredited HVAC school or certificate of completion from HVAC technical courses preferred3-5 years of hands-on HVAC experience, or equivalent combination of education and related experience, preferredUnderstanding of the installation and service of residential and light commercial HVAC equipment, such as furnace, air conditioning, and residential ductless, is requiredHVAC Field service, technical support, or certified trainer experience is preferredStrong computer proficiency including use of Microsoft applications and virtual meeting tools, requiredAbility to build PowerPoint presentations and coordinate, facilitate, and lead in-person and remote training sessions, neededAbility to effectively multi-task and handle deadlinesWilling to travel 25 - 30 nights per yearA positive attitude, passion, and ambition to succeedStrong attention to detail and accuracyAbility to learn quickly

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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$4,325.00 - $7,625.00

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information