Position Summary:

ABM Building Services is seeking a dynamic and experienced Service Manager to lead our HVAC and Lighting teams in Las Vegas, Nevada. The ideal candidate will have a proven track record of managing technical service operations, optimizing team performance, and ensuring exceptional client satisfaction. This leadership role requires a hands-on manager who can balance people leadership, operational excellence, and customer relations to drive service quality and business growth.

Key Responsibilities:

Team Leadership and Development

Supervise and support HVAC and Lighting technicians. Recruit, train, coach, and retain top service talent in alignment with ABM’s core values. Conduct performance evaluations and facilitate continuous technical and professional development. Promote a culture of safety, accountability, and collaboration.

Operational Oversight

Oversee day-to-day operations, ensuring high-quality service delivery across HVAC and lighting systems maintenance, repair, and upgrades. Monitor work orders, service calls, and preventive maintenance schedules to ensure timely resolution and client satisfaction. Ensure compliance with company policies, industry standards, and regulatory guidelines (OSHA, EPA, etc.).

Customer and Stakeholder Management

Serve as the primary point of contact for key clients, providing updates, resolving issues, and building long-term relationships. Conduct client site visits and participate in service review meetings. Develop service proposals and assist in pricing and estimating service work.

Financial & Resource Management

Manage departmental budgets, control costs, and monitor profitability of service activities. Review and approve technician timesheets, service tickets, and invoices. Manage tools, equipment, and inventory to ensure operational efficiency and minimize waste.

Qualifications:

Required:

5+ years of progressive experience in HVAC and/or lighting services. 3+ years in a supervisory or management role, ideally in building services or facilities management. Working knowledge of mechanical, electrical, and lighting systems. Strong understanding of service contract management and P&L responsibility. Valid driver’s license and clean driving record.

Preferred:

Associate’s or Bachelor’s degree in Mechanical Engineering, Facilities Management, or a related field. EPA Universal Certification. Previous experience with CMMS (Computerized Maintenance Management Systems).

Skills & Competencies:

Excellent communication and leadership skills. Strong organizational, analytical, and problem-solving abilities. Client-focused with a commitment to quality and service excellence. Ability to work under pressure and manage multiple priorities effectively.

Working Conditions:

Primarily field-based with occasional office work. Requires regular travel to client sites within the Las Vegas metro area. Occasional on-call availability for after-hours emergencies.

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