Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. 

Duties and Responsibilities:
• Deliver exceptional support for employee payroll, benefits, and garnishment inquiries with a proactive, customer-first approach.
• Act as a primary point of contact for employees, ensuring timely and accurate responses through phone and email channels.
• Navigate UKG Pro systems to research and resolve highly complex payroll and benefits issues.
• Apply advanced root cause analysis and problem-solving techniques to provide effective resolutions and escalate when appropriate.
• Educate employees on benefits options, using summary plan descriptions and knowledgebase tools.
• Guide employees through life events such as new hires, marriages, and dependent verifications.
• Collaborate with internal teams and build strong relationships across departments.
• Mentor and train junior team members, promoting knowledge sharing and team development.
• Identify and lead process improvement opportunities, contributing to innovation and efficiency projects.
• Demonstrate considerable autonomy in managing tasks and making informed decisions to meet project goals.
Required Qualifications:
• 3-5 years of customer service experience, with a focus on payroll and benefits administration.
• Strong verbal and written communication skills, with demonstrated ability to communicate effectively and manage customer expectations.
• Proven ability to handle complex and sensitive situations professionally and thoroughly.
• High degree of technical skills applicable to task performance, with proficiency in MS Office.
• Experience with corporate payroll processing, multi-state payroll tax laws, and garnishment processes.
• Demonstrated leadership skills, with the ability to mentor and guide team members.
• Problem-solving mindset, with a passion for helping others and driving customer satisfaction.
• This role requires working in EST and PST time zones.

Other Qualifications:
• Graduate with a BCom/BSc/BA degree.
• Certification in Benefits Administration industry is a plus.
• FPC/CPP Certification recommended.

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! 

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com