Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Soygood, Slice and Mojoe as well as a burger and wing joint named Flying Cow.
Our Commitment to Service:
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
JOB SUMMARY:
Under the supervision of the Director of Human Resources, the incumbent will provide direction and counseling to management and Team Member regarding employee relations issues and company policies and procedures. Support for operating departments and overall Human Resources direction in the areas of Team Member Relations and Training disciplines.
ESSENTIAL JOB FUNCTIONS:
Provide direction and counseling to management and Team Members regarding Team Member relations issues and company policies and proceduresApplies leadership, management and business skills to the training functionCoaches and counsels training staff to improve facilitation skills, training methodologies and personal developmentEnsures learning objectives, strategies and outcomes are aligned with company’s business needsAssists in development, coordination and implementation of Team member activities and recognition programsEmbrace the Company’s mission and values of Communication, Integrity, Fun, Respect,Accountability, Passion and Dedication and infuse them into department processes and practicesLead a "go to" team ready to offer information and support to operating departmentsPartner with the HR department leader to set a "high-achievement" strategy and direction for HR; support the strategy with optimistic, achievable goals and objectives and a realistic budget
Set standards, measures and feedback tools to monitor department progressUses performance analysis and needs assessments to identify areas for team member improvement. Conducts surveys, roundtables and other forums to analyze training needsPrepares training guides and teaching outlines and determines instructional methods for group instruction, seminars and workshopsProperty wide communication of GEM scores Manage unemployment process Manage tuition reimbursement Manage compliance testing Train peer hire programOversee learning and development and promote programs/processes/advancement in an innovative, entertaining, adult learning environmentPromote the brand identity in all communications, events and initiatives
Coach, counsel, correct Team Members in a way that educates and leads to improved performance and behaviors; assist other managers as needed to coach, counsel and correct
Implement multiple communication vehicles to reach varied audiences; include two-way communication opportunities to bond with Team Members, share ideas and best practices and keep your finger on the pulse of the peopleGarner peer involvement in HR plans and win support for HR practices and initiativesCelebrate successes and create rewards that resonate with Team Members at all levelsDesign, plan and implement programs essential to worker morale and enthusiasm. Be a stellar role model of personal and business ethics, be a gatekeeper of ethical practices and honorable behaviors throughout the organization. Take immediate action to report perceived ethics violationsDemonstrate a resounding commitment to responsible gaming and responsible alcohol service
Ensure a safe, comfortable, friendly HR environmentCultivate trusting, mutually supportive relationships with peers and direct reports as well as members of Tribal Government and Gaming Compliance and Regulations Qualifications The incumbent must have a minimum of five (5) years Human Resource experience with a heavy emphasis on employee relations and training preferably in a casino environment. A Bachelor’s degree in Human Resource or Business Management is required. Additional experience will be considered in lieu of a degree; or an equivalent combination of education and/or work experience. Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. This individual must be trustworthy and caring. Must have the ability to listen, counsel and resolve problems. Must have strong interpersonal skills. Must have the ability to use and operate computer and software programs.Proficiency using Microsoft Outlook, Word, Excel and PowerPoint required. Proficiency with HR software required. Demonstrated proficiency with Infinium.
WORK ENVIRONMENT:
Must be able to work in a smoking environmentMust be able to work late nights and weekends as neededCLOSING:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
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