Description We are looking for an experienced Human Resources Representative to join our team in Philadelphia, Pennsylvania. This is a long-term contract position that requires a proactive and detail-oriented individual capable of managing advanced HR inquiries, interpreting policies, and ensuring seamless collaboration across departments. The ideal candidate will bring extensive expertise in employee relations, payroll, and process improvements. Responsibilities: • Address complex HR inquiries, including advanced payroll and tax issues, while ensuring compliance with organizational policies. • Investigate and resolve intricate employee relations matters, working closely with employees and managers to deliver effective solutions. • Facilitate communication and resolution of escalated employee inquiries delegated by HR Advisors. • Enhance and execute processes supported by HR Shared Services, identifying opportunities for improvement and efficiency. • Partner with various HR departments to ensure alignment and knowledge sharing across teams. • Lead the implementation and transition of new services and projects in collaboration with designated departments. • Update and maintain department databases to enable HR Advisors to manage a greater volume of inquiries independently. • Provide guidance and support to entry-level representatives and new staff members, fostering a culture of learning and development. • Evaluate existing workflows and recommend process improvements to optimize resource utilization. • Ensure consistent attendance and flexibility to work nights, weekends, and overtime as required. Requirements • Minimum of 8 years of experience in Human Resources, with a focus on employee relations and payroll. • Strong communication skills, both verbal and written, to effectively interact with employees and managers. • Proven ability to interpret HR policies and guidelines to resolve complex issues. • Experience in process improvement and database management within HR systems. • Demonstrated ability to supervise and train team members, promoting knowledge transfer and development. • Familiarity with service level agreements (SLAs) and a commitment to meeting organizational standards. • Ability to work flexible schedules, including nights, weekends, and overtime when necessary. • Solid understanding of HR administration and related functions, ensuring quality and customer satisfaction. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .