Description Are you passionate about delivering exceptional service while supporting employees at every level? Do you thrive in fast-paced environments, where you can leverage your technical savvy and interpersonal skills? Join us as an HR Contact Specialist and play a critical role in assisting employees and leaders across multiple business units with their HR inquiries! Position Overview: As an HR Contact Specialist, you will be the first point of contact for internal and external employees, managers, leaders, retirees, applicants, and third-party vendors. You will handle inquiries via phone, chat, email, and online portals while following established policies and procedures specific to various business units. Your ability to adapt, multitask, and navigate multiple systems will be vital in ensuring inquiries and issues are resolved efficiently and accurately. Key Responsibilities: + Support and Resolve HR Inquiries: Provide guidance related to payroll, benefits, FMLA, LOA, time-off, W2 information, tax details, and more for internal and external stakeholders. + Utilize ServiceNow for Case Management: Track intake and requests while ensuring proper documentation and adherence to HR protocols. + Understand and Apply Policies: Respond to inquiries specific to individual business units—using relevant policies and procedures. + System Navigation: Leverage multiple tools such as CRM, Workday, ServiceNow, SharePoint, etc. to efficiently retrieve necessary information and process requests. + Escalation: Identify cases requiring exception handling or policy interpretation and escalate them appropriately to achieve effective resolutions. + Continuous Feedback: Share insights into employee experiences to drive improvements in service quality and streamline processes. Requirements Key Qualifications: + Customer Service Expertise: Proven experience in a customer service or call center environment; + Previous human resources or payroll experience + Tech Savvy: Ability to navigate multiple systems and screens efficiently; proficiency in Office Suite, ServiceNow, Workday, and HR systems is highly desirable. + Communication Skills: Clear and confident verbal and written communication with a strong attention to detail. + Adaptability: Comfortable working in a dynamic environment, prioritizing tasks based on customer needs and organizational requirements. Benefits of this Project + This is a hybrid position where you will primarily work from home + This is a long-term contract role where you will work Monday-Friday for 5-9 months + Work with industry-leading tools and technologies. + Enjoy a collaborative, inclusive atmosphere where you can grow professionally. Bring your expertise, problem-solving skills, and tech-savvy abilities to this HR Contact Center team! TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .