Are you ready to lead a high-performing HR operations team and shape exceptional onboarding experiences? We’re seeking a dynamic Manager of HR Operations to provide daily leadership for our Onboarding and Transactions teams. In this pivotal role, you’ll orchestrate smooth operations, strengthen the caregiver experience, and ensure excellence in regulatory compliance.
You’ll coordinate cross-functional service delivery, cultivate vendor relationships, and champion continuous improvement to empower caregiver readiness and uphold our commitment to Love and Excellence. It’s more than a management role—it’s a chance to craft signature moments for every new caregiver joining our organization.
What We Offer
Robust benefit package including full medical, dental and vision 403(b) with a company match. Generous paid time off. Tuition assistance for full time employees Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
What You’ll Do
Lead, mentor, and inspire the Onboarding and Transactions teams to deliver service excellenceRun daily operations, staffing plans, and workload distribution based on volume and complexityEnsure accurate and timely execution of employee transactions and onboarding including I-9 forms, employment verification, service letters, tuition reimbursement, and certificationsEstablish SLAs, quality assurance programs, and annual team goalsCreate and maintain standard operating procedures and ensure team education on regulatory requirementsAudit onboarding activity in Workday and OnBase to ensure task completion and documentation accuracyFind opportunities for process improvements and lead implementation using baseline metricsCollaborate with internal stakeholders including Talent Acquisition, Employee Health, HR Services, Payroll, and othersResolve escalated issues and provide exceptional service across all touchpoints
What You Bring
Bachelor’s degree required; minimum 5 years’ supervisory experience in a public contact environment, preferably in Human Resources. May consider 10 years of leadership experience in lieu of a bachelor’s degree.Deep understanding of CMS, Joint Commission, and state/federal compliance standardsProficiency with HR systemsExceptional interpersonal and communication skillsProven ability to collaborate across cross-functional teams and vendors
Ready to deliver an unforgettable onboarding experience? Join us in shaping the journey for every new caregiver
Post End DateSep 14, 2025EEO Posting StatementChristiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.