Kforce has a client in Juno Beach, FL that is seeking a Human-Centered Design Contractor. Summary: We are seeking a passionate and skilled Human-Centered Design (HCD) Contractor to serve as the primary liaison between business and IT teams. This role is critical in ensuring the delivery of user-centric solutions that align with business objectives. The ideal candidate will bring deep expertise in HCD methodologies, facilitate collaboration, and guide project teams through research, design, and validation activities to improve user experience and business outcomes. Responsibilities: * Lead and conduct experience benchmarking, usability testing, and insight synthesis to validate design decisions * Analyze user behaviors and channel performance to uncover opportunities for improvement * Plan and execute qualitative and quantitative research activities, including interviews, surveys, and usability studies * Create personas, journey maps, and service blueprints to articulate user needs and pain points * Identify root causes of experience challenges and recommend actionable design solutions * Co-create value models and experience blueprints in collaboration with cross-functional partners * Facilitate design thinking workshops and collaborative sessions with stakeholders * Develop and iterate on storyboards, wireframes, and concepts to visualize user journeys and potential solutions * Align user needs and business objectives with technical constraints to drive practical, user-centered design outcomes * Present research findings and design recommendations to business and IT stakeholders