About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.Rental Operations Manager
The Four Seasons Resort Hualalai is looking for a Hualalai Villas & Homes Rental Operations Manager. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Residential team, the Rental Operations Manager works across disciplines to deliver an exceptional experience.
WHAT YOU’LL DO
Manage the operations of the Hualalai Villas & Homes (HVH) Rental Program, executing strategies and processes to: meet and exceed guest expectations, improve operational efficiencies and grow rental portfolio.
In cooperation with the Director of Residences and Reservations Sales Manager, ensure that the interests and initiatives of the Rental Program are aligned with the interests of resort ownership and that revenue, profit and occupancy goals are consistently met or exceeded.
Ensures clear communication and timely follow-up on guest requests, special requirements, and operational issues. Promotes seamless coordination and collaboration across all departments and select outside vendors to meet the needs of rental guests.
Develop positive relationships with residential guests to maintain high levels of guest satisfaction, intent to return and intent to recommend.
Evaluate, develop and continuously improve the overall guest experience at the residences to be best in class and consistent with Hualalai standards and establish policies and procedures thereof.
Review and update written policies and procedures for the rental operations program and its staff. Oversee the daily responsibilities of the staff – assigning tasks, projects, hiring, labor management and scheduling.
Oversee the recruitment, training, and development of rental operations team members. Conducts performance evaluations, provides coaching and feedback, and administers disciplinary actions when necessary.
Complete special projects or any other duties as requested from time to time.
WHAT TO BRING
A valid Hawaii drivers license and clean driving abstract.
High school diploma or equivalent, with 3 or more years experience in luxury property management, the vacation rental market and the resort or hotel industry with an emphasis in rooms division management. College degree preferred.
Supervisory experience required.
Computer literate in Windows operating environment for word processing, database and spreadsheet applications.
Excellent verbal and written communication skills required.
Strong organizational, guest service and problem solving skills.
Ability to work with minimal supervision and lift 30 lbs.
Ability to adapt to changing work environment and possess a high level of initiative.
Successful candidate must possess legal work authorization in United States
JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:
Annual Salary: $77,600 - $80,000
An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Complimentary stays at Four Seasons Worldwide
Training and Development Opportunities
Employee Recognition Programs
Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:
Facebook: https://www.facebook.com/FourSeasonsResortHualalai
Instagram: https://www.instagram.com/fshualalai/
Twitter: https://twitter.com/FSHualalai
We look forward to receiving your application!