**HTO Operator** Work location : 100% onsite at client office in Minato-ku, Tokyo (Near Daimon station) Required language : Native level Japanese (English is not required) Overview: The team will keep business information on the leading map data platform accurate by making authorized updates, including verifying information with businesses directly through calls. Responsibilities • To review and edit map data adhere to policies given by the client. • Investigate and troubleshoot escalated user problems in collaboration with geographically dispersed engineers. • Provide clients from different locations with shadowing opportunities to gain insights into our efficient workflow. • Leveraging insights from multiple authorized resources to generate the most optimal response and reflect the information onto the map. • Adhere to productivity and quality target set by the SOW. • Adhere to follow KPI set by the team. • The operation may have calling task. • Other: o There will be a possibility to assign to the other team with same role but may not apply to above responsibility. o There will be an possibility to train on other workflows for cross utilize operation purpose. Qualifications (Mandatory) • 0-2 years Experience • Must have native level Japanese proficiency (must be able to read and write kanji characters) • Ability to handle multiple tasks simultaneously • Ability to work with a high degree of accuracy (great attention to detail / content review) • Ability to work in a fast paced environment with minimal supervision • Great interpersonal and communication skills • Excellent attendance record • Excellent timekeeping • Possess the ability to work in a team environment as well as independently • Sense of ownership and pride in your performance and its impact on the team • Experience in data analysis and reports (not mandatory) • Have an extensive exposure to customer service (not mandatory) • Able to work in office environment • Others o (must have) Able to blind touch typing. o (Nice to have) Familiarity in Chrome OS Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.