****One Year Fixed term Contract Position****

 

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

 

Your Impact

Keeping optimization and efficiency top of mind, the HR Shared Services Response Center Team will focus on driving operational excellence through processing moderate to complex employee transactions for Americas including Canada, US, Mexico and Brazil.

 

You Are Great At:

Service Excellence

The first line of HR support for all employees in the Americas – Canada, US, Mexico, BrazilAnswer inquiries related to benefits, leave of absences, vacation, etcSupport with employment record changes and internal movesCollaborate with various HR stakeholders: Human Resource Business Partners, Benefits Team, Payroll, Talent Acquisition, etc.Delivering the best customer serviceDirecting employees on how to navigate HRIS and HR database.Develop and maintain HR content in self-service portal and existing documentation in accordance with policy and/or systems changes/updatesLeverage HR Knowledgebase to ensure consistent and optimized processes, while keeping continuous improvement top of mindResponsible for delivering a high-quality employee experience, and cultivating a culture of customer service.Preparation of monthly reports as defined various in-scope support areas

 

Decision Making, Judgement & Autonomy

Work independently under general supervision and collaboratively as part of a team. Holds self and develop influence by supporting others to be accountable in meeting commitments, consistently delivering results within required timelines and expectationsAny situations which would be considered outside of standard operating procedure that can directly or indirectly create significant financial, regulatory & compliance and reputational impact to OpenText would be escalated to Regional HRSS leaderThe role will have responsibilities for helping to manage relationships with external vendors/stakeholders in exercising judgement for creating proposals to identify appropriate solutions to programs/issues and will make recommendations with HRSS Specialist Centre Manager before implementing solutions

 

Problem Solving

Perform Human Resources related transactions and business processes, with varying complexities, to ensure timely and accurate data based upon system workflow and business requirementsProactively take part in supporting the ongoing development, impact analysis anddocumentation of procedures, processes, and protocols in partnership with HRSS Support Centres, HR CoEs, and HR PartnersParticipate in the testing, implementation, upgrading and support of new or modified system changes, as directed by ManagerServe as HRSS Support Centre SME and work with HR Support Centre members to troubleshoot unusual data entry issues, and collaborate with key stakeholders on resolution when necessary, and achieve single to minimal touchpoint with employees. In most cases there is a standard operating procedure available to execute a process and can also be used in resolving issuesApply sound judgement and discretion with sensitive information

 

What It Takes:

A background or demonstrated interest in HR (understanding of different areas in HR)Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, and organize time and resources to deliver consistent resultsSAP/SuccessFactors knowledge would be an asset0-2 plus years of relevant HR experience.Ability to multi-task (handling several different deliverables)Strong interpersonal skills with understanding of the importance of confidentialityStrong verbal and written communication skills with a focus on customer experience and excellent attention to details.Proficiency in Word and Excel

 

One last thing:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.  

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.