We are seeking a talented individual to join our HR Associate (Shared Services) at Mercer. This role will be based in Manila, Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role, you will be supporting the shared service team in ticketing and chat system for topics related to HR and benefits enquiry from global colleagues.

We will count on you to:

Answer incoming calls, chats, and emails from our colleagues and third party vendors, and provide accurate and detailed information to their HR inquiries, which will be handled within our SLAs

Support our customers by communicating in a clear, concise and confident manner in order to provide an excellent customer service experience.

Research complex issues and provide timely, and accurate resolution.

Documents all inquiries and interactions with the colleagues and other internal / third party participants; monitor colleague requests; research and identify required information to resolve colleague inquiries, and forwards to the appropriate group for resolution as necessary.

Share with other team members and/or manager any opportunities for process improvements.

Liaise with other departments to ensure timely research and problem resolution

What you need to have:

Effective communicator, both verbally and written, with strong interpersonal skills

Must have a minimum 2 years of demonstrable experience in the BPO industry

Good analytical skills, detail-oriented and logical thinker 

Comfortable working at night with a flexible schedule

What makes you stand out:

Experienced working in HR with sound background in Shared Services or supporting global colleagues

Proficiency on Workday or other HR systems.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.