Key Responsibilities: Lead a team of Assistant Managers and their respective implementation teams, providing direction, mentorship, and performance feedback. Build a high-performing culture focused on collaboration, accountability, and continuous improvement. Foster professional development and growth opportunities for team members. Manage the execution of multiple payroll implementation projects, ensuring timely delivery, adherence to scope, and budget compliance. Ensure standardization and consistency in implementation methodologies across teams. Drive root cause analysis and resolution of project issues, risks, and escalations. Act as a senior point of contact for key clients during the implementation phase, ensuring satisfaction and alignment with client expectations. Guide clients through the payroll transition process, providing best practices and strategic input. Monitor project KPIs and SLAs, implementing corrective actions when necessary to improve performance. Collaborate with internal stakeholders (Product, Compliance, Support, etc.) to optimize workflows and ensure readiness for client handovers post-implementation. Contribute to process automation, documentation, and continuous improvement initiatives. Participate in capacity planning, forecasting, and resource allocation to support the teams objectives. Support the development of long-term implementation strategies aligned with business goals. ##LI-DNI Qualifications and eligibility: Bachelors degree in Business, HR, Finance, or related field (Masters preferred). 15+ years of payroll implementation experience or relevant experience, with at least 5-6 years in a people management role is preferred. Strong understanding of payroll systems, compliance requirements, and configuration processes. Proven ability to manage cross-functional teams and complex projects simultaneously. Exceptional communication, stakeholder management, and problem-solving skills. PMP or other project management certifications are a plus.

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