**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! We are seeking a highly skilled and strategic **HR Transaction Delivery Team Lead** for our Transaction Delivery team! The ideal candidate will supervise and manage transaction case volume and workload, manage coordination efforts with key departments, identify process gaps, and improve work efficiencies. This role calls for a strong leader with a solid grasp of HR operations, good interpersonal skills, and the ability to excel in a fast-paced environment. This job is based in **Cluj-Napoca, Romania.** We provide a flexible working schedule with the option of **working hybrid.** **In This Role, Your Responsibilities Will Be:** • Coordinate daily operations of the Transaction Delivery Team, collaborating with the Transaction Delivery Supervisor. • Track and manage transaction case volume to ensure balanced workload and timely processing. • Facilitate communication and coordination with key departments for seamless transaction processing. • Analyze current processes to identify gaps and implement improvements for enhanced efficiency and productivity. • Conduct regular quality checks and audits to ensure accuracy and integrity of transaction data. • Provide ongoing support, guidance, and constructive feedback to team members for their development and performance. • Act as the main point of contact for HR Business Partners and Centers of Excellence, addressing customer concerns to facilitate timely issue resolution. • Address and resolve complaints in a timely manner to maintain compliance with regulatory requirements and company policies. **For This Role You Will Need:** • Minimum 4 years of relevant experience. • Proficient in data entry and maintenance in HR systems (Workday preferred). • Prior experience in leading transactional processing of HR data, including historical and retroactive corrections. • Experience with Workday and ServiceNow platforms and services. • Showcased capability in communicating effectively with diverse customers. • Experience in performing quality review of completed personnel and organizational data change actions. • Experience in HR Shared Services or HR Operations. • Fluency in English. • Proficiency in at least one additional language (French, Italian, Spanish, Romanian, or Czech), both spoken and written. • Technical Skills and Knowledge:  Proficiency with Microsoft Office Suite.  Experience with Workday HCM (Human Capital Management) modules, including Core HR, Talent Management, Recruiting, and Payroll.  Experience with ServiceNow modules, particularly in HR Service Delivery, Incident Management, and Knowledge Management.  Proficiency in using data analysis tools and software, such as Microsoft Excel (advanced functions, pivot tables, VLOOKUP, etc.).  Familiarity with Enterprise Resource Planning (ERP) systems that manage and automate core business processes.  Awareness of human resource regulations and compliance requirements relevant to transaction processing.  Understanding of corporate policies, procedures, and internal controls.  Expertise in identifying and managing risks associated with HR functions.  Skill in analyzing HR metrics and data to aid decision-making. **Preferred Qualifications That Set You Apart:** • Expertise in using HR systems, with a strong preference for Workday, including advanced functionalities and reporting capabilities. • Demonstrable experience in managing projects, especially those related to HR data and system implementations or upgrades. • Strong analytical skills with the ability to identify trends, root causes, and develop effective solutions to complex issues. • Demonstrated experience in leading and developing high-performing teams, including coaching, mentoring, and performance management. • Experience in identifying and implementing process improvements to enhance efficiency, accuracy, and service quality in HR operations. • In-depth understanding of HR compliance and regulatory requirements, with experience in ensuring alignment with these standards. • Strong customer service skills with a focus on delivering high-quality support and resolving issues promptly and effectively. • Experience in managing change within an organization, including communication, training, and support for new processes or systems. **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Diversity, Equity & Inclusion** At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.  **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment. **Work Authorization** Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided. **No calls or agency requests please.** With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.