About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

 

We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations. 

We are looking for your talent, join our team and start your journey today! 

HR Transaction Delivery Supervisor

The HR Transaction Delivery Supervisor is responsible for managing and overseeing the regional transactional operations within the GBS centers and the position will be based out of the Mexico office. This role involves ensuring the efficient and effective delivery of transactional processes for the HR function. The Transaction Delivery Supervisor will work to optimize processes, maintain high levels of accuracy, and ensure compliance with regulatory standards.

Responsibilities:Manage day-to-day transactional operations within the GBS center, ensuring timely and accurate transaction processing.Lead a team of transactional specialists across regions, providing training, guidance, and performance evaluations.Develop and implement standardized policies and procedures for transactional processes across the organization.Collaborate with other departments to ensure transactional services meet their needs and expectations.Monitor processes for compliance with internal controls, human resource standards, and regulatory requirements.Drive continuous improvement initiatives to enhance the efficiency and quality of transactional services.Manage the resolution of transactional issues and escalations, ensuring customer satisfaction and service excellence.Analyze transactional data to identify trends, improvement areas, and cost-saving opportunities.Prepare and present reports on transactional operations, including performance metrics and service level agreements (SLAs).Work closely with the IT department to optimize transactional systems and ensure integration with other business systems.Oversee the transition of transactional services to the shared services center, including change management and stakeholder communication.Manage the transactional services budget to ensure cost-effective service delivery.Requirements:

Essential:

A bachelor's degree in human resources, business administration, or a related field. A master's degree or relevant certification (e.g., CPA, CMA) is preferred..A minimum of 8 years of total experience and 6 years of relevant experience in transactional services or operations management, preferably within a shared services environment.Proven leadership and team management skills, with the ability to develop and motivate a high-performing team to Lead the regional Transaction Delivery teams.Excellent analytical and problem-solving abilities, with a focus on attention to detail and accuracy.Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levelsExperience with Workday and ServiceNow platforms and services.Knowledge of industry best practices and continuous improvement methodologies.Experience with process automation and digital transformation initiatives.Ability to manage multiple priorities in a dynamic and fast-paced environment.Ensure contact management and transaction delivery processes are aligned with corporate policies, procedures and internal controls.

Preferred:

Excellent communication skill with abilities related to the effective exchange of information and ideas.Ability to handle more than one task at the same time in an efficient manner.Ability to be ethical and conduct activities with moral principles.Effectively collaborate with group to achieve a common goal or to complete a task in the most effective and efficient way.Seek out new information, experiences, and knowledge.Ability to learn, understand, and integrate new technologies into work that leads to increased efficiency, productivity, and the ability to stay competitive in various fields.

Technical Skills and Knowledge

Essential:

Proficiency with Microsoft Office SuiteExperience with Workday HCM (Human Capital Management) modules, including Core HR, Talent Management, Recruiting, and PayrollExperience with ServiceNow modules, particularly in HR Service Delivery, Incident Management, and Knowledge ManagementProficiency in using data analysis tools and software, such as Microsoft Excel (advanced functions, pivot tables, VLOOKUP, etc.)Awareness of human resource compliance requirements relevant to transaction processingSkilled in gathering, understanding, and implementing HR business requirements while improving transaction processes and employee experienceAbility to analyze HR metrics and data to support decision-making and strategic planning

Languages

Fluency in English and Spanish, both spoken and written, is required

Our Commitment to Our People 

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. 

 

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. 

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! 

Our Commitment to Diversity, Equity & Inclusion 

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live. 

 

Equal Opportunity Employer 

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment. 

No calls or agency requests please.