**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! We are seeking a highly skilled **HR Transaction Delivery Analyst** to join our team! Manage and complete transactions efficiently and timely, supporting GBS center operations. This role will involve performing detailed analysis of transactional data, assisting in the processing of HR transactions, and contributing to the improvement of transactional processes such as payroll, recruiting, benefits and other related services. This job is based in **Cluj-Napoca, Romania.** We provide a flexible working schedule with the option of **working hybrid.** **In This Role, Your Responsibilities Will Be:** + Assist in processing human resource transactions, ensuring accuracy, timeliness, and compliance with company policies and regulations. + Analyze transactional data to identify trends, discrepancies, and opportunities for process improvement. + Identify process gaps and recommend enhancements for improved efficiency. + Conduct quality checks and audits to verify data accuracy. + Track transaction case volume and workload in coordination with the team lead. + Assist the Transaction Delivery Manager in monitoring and reporting on performance metrics and service level agreements (SLAs). + Collaborate with team members to resolve transactional issues and respond to customer inquiries. + Contribute to developing and implementing policies and procedures to standardize transactional processes. + Participate in continuous improvement initiatives, suggesting enhancements to systems and workflows. + Assist in preparing human resource reports and documentation for audits. + Stay informed about relevant human resource regulations, standards, and guidelines. + Support the transition of transactional services to the shared services center, including data migration and system integration. + Serve as a secondary contact for HR Business Partners (HRBBPs), Centers of Excellence (COEs), and blocking issues as needed. + Ensure timely resolution of complaints to meet compliance requirements. + Deliver training and support to new team members and end-users of transactional systems. + Collaborate with IT and other groups to improve transactional systems in alignment with business needs. **For This Role You Will Need:** + A bachelor’s degree in human resources, business, or a related field. + A minimum of 2 years of experience in a transactional services or human resource role. + Strong analytical and data analysis skills, with proficiency in Excel and other data analysis tools. + Experience with Workday and ServiceNow platforms and services. + Attention to detail and a commitment to accuracy and quality in transaction processing. + Good communication and interpersonal skills, with the ability to work effectively in a team environment. + Ability to manage multiple tasks and prioritize work in a fast-paced environment. + Knowledge of financial regulations and accounting standards relevant to transactional services. + Fluency in English. + Proficiency in at least one additional language (French, Italian, Spanish, Romanian, or Czech), both spoken and written. **Preferred Qualifications That Set You Apart:** + Experience with process improvement methodologies and a willingness to inspire change. + Ability to quickly learn new systems and adapt to changes in processes and technology. + **Technical and Functional Skills and Knowledge:** + Proficiency with Microsoft Office Suite. + Experience with Workday HCM (Human Capital Management) modules, including Core HR, Talent Management, Recruiting, and Payroll. + Experience with ServiceNow modules, particularly in HR Service Delivery, Incident Management, and Knowledge Management. + Proficiency in using data analysis tools and software, such as Microsoft Excel (advanced functions, pivot tables, VLOOKUP, etc.). **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Diversity, Equity & Inclusion** At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.  **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment. **Work Authorization** Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided. **No calls or agency requests please.** With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.