Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

The HR Support Tier One Business Support team representative acts as the first point of contact to employ knowledge of commonly used concepts, practices and procedures to support inquiries from current and former team members, applicants and HR partners. Relies on instructions and pre-established guidelines to respond to inquiries via email, fax or case management system. Also, handles basic HRIS system tasks in support of HR Support.   

Duties and Responsibilities

Responds to customer service inquiries and escalated issues via well written responses and may leverage verbal responses if needed (general inquiries, payroll, HR policy, etc.).

Recommends appropriate solutions. May refer more complex or recurring issues.

Performs data look up as well as data entry in various HR administrative systems to aid in resolving inquiries. 

Intermediate level work may include assistance with onboarding and offboarding tasks as assigned and other HRIS tasks such as team member personal information and life cycle changes, password and user ID resets, monitoring of case management inquiries and assigning and responding as appropriate. 

Verification of employment forms and general informational requests.

Working Hybrid out of our Winward Office in Alpharetta, GA.

Monday - Friday, Standard business hours (Flex to start from 7am EST)

Minimum Qualifications

High School Diploma or Equivalent

1 to 3 years of related experience

Ability to maintain confidential and sensitive information

Required Qualifications

Experience collaborating and working on a team with a high level of accountability for self and others.

Good written and verbal communication skills.

Experience using Google (Outlook, Word, Excel) or like software.

Experience with HRIS, HR and/or Payroll platforms.

Accurate record keeping.

High level of confidentiality.

Preferred Qualifications

Experience working in a service center or customer service environment.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

The position listed in this requisition is ineligible for the referral bonus award program.

#LI-Hybrid

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.