The HR Implementation Specialist performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

He / She works directly with the customers and manages the end-to-end implementation of the HRO modules. Also, he / she works in a tight-knit partnership with the BU in order to ensure the highest level of service to customers.

According to his/her mission, the HR Implementation Specialist must manage all the required functional leadership activities related to the new customers’ implementation processes.

In addition, he/she will ensure that all activities are performed in a manner that meets ADP and/or client expectations and ADP Service standards.

 

Responsibilities:

Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

 

In this respect, he/she must carry out the following actions:

Manage the end-to-end implementation of HRO modules Draw-up and follow-up of the schedule, methods and processes in accordance with project deadlines on both ADP and client sides Ensure customer service within the framework of the contract Facilitate client meetings, drafting reports, deliverables and client responses Define and supply liaising documents Provide progress updates to the client and ensure mutual commitments are upheld Assist the client in deploying HRO modules, and, in this capacity, he/she may also train users Identify any potential needs for HR support Coordinate and share information with all stakeholders Offer the best level of Service to customers Maintain, develop and optimize the HR modules for customers Performing specific configuration activities in the HR modules, according to the customers’ requirements Support the client during the testing phase and sign off on the implementation phase Ensure the smooth continuity of the client’s operations, especially in regard to the transition towards the HR Customer service department Owning and improving the process and procedures in place, in line with the continuous improvement culture of the company

 

Reports & Performance Metrics:

On time delivery Quality control reports Productivity rate Backlog

 

Knowledge and Skill Requirements:

French language – B2 level, English would be a plus MS Office tools knowledge (Excel, PowerPoint, Word…) HR knowledge would be a plus Siebel CRM functional knowledge would be a plus ADP Systems knowledge would be a plus: (Applications portals, Client interfaces, etc) Knowledge and experience with Business Objects Web Intelligence or other reporting tools would be a plus Ability to manage several projects in parallel Excellent customer service abilities Take initiatives to improve customer satisfaction Be able to speak and write easily & clearly Analytical skills and an ability to summarize Organized, rigorous and autonomous Team player Dynamic and responsive

 

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