HIH ServiceNow Business Senior Analyst

This position will:

Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreementsWork on incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handlingExcellent analytical and communication skillsWork independently and as part of a team with colleagues at all levelsPrioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolutionMust be self-directed and able to manage competing priorities and proactively communicate when conflicts ariseInteract with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problemsIdentify best practices and implement them in engagements

Responsibilities:

Create user stories to document requirementsReview existing user stories to understand requirements and technical architecture documentation for solutionSupport integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.Configure less complex components of the ServiceNow HRSD solution to meet identified business requirements, process guides, and user storiesProvide configuration options to meet specific requirements identifying respective pros and cons for each optionEnsure that ServiceNow standard practices are utilized for all configurations and customizationsProvide insight and expertise into the ServiceNow HRSD configurations and custom application development

Qualifications:

Responsible for unit testing and end-to-end testing of the fix-related defects and/or enhancements through final deployment across sub-production and production environments

Education:

Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent

Experience:

Minimum of 2 years of ServiceNow implementation experience in large complex environments is required, preferably with ServiceNow HRSD

Required Qualifications:

Experience with designing and developing ServiceNow workflowsFoundational ServiceNow technical skills - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting & Dashboards, email notification, ACL’s, Import Sets, Transform Maps, and Update setsGood understanding of ServiceNow architecture and best practicesKnowledge and experience with JavaScript, JSON, REST, and SOAPKnowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/SuccessFactors, and Oracle, etc. using Webservices APIs (REST/SOAP)Knowledge and support of ServiceNow upgrade processProficient in Agile development and all phases of the Application Development LifecycleExperience with software development support tools (e.g. Jira, Rally, etc.)Certified ServiceNow System Administrator (CSA)
 

Preferred Qualifications:

ServiceNow Certified Implementation Specialist (any one or more areas, e.g., ITSM, HRSD, CSM, etc.)ITIL and DevOps experience and certificationMaster’s degree – MBA / MCA / Master’s in Software Engineering
 

Equal Opportunity Statement:

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.