**Administrative/Clerical** **HR Shared Services Specialist** Grand Prairie, TX Posted: 7/25/2025 Job Description Job ID#: 212313 Job Category: Administrative/Clerical Position Type: Associate - W2 Shift: 1 **PDS Defense, Inc. is seeking an HR Shared Services Specialist, in Grand Prairie, TX. Job ID#212313** **Job Description:** The HR Shared Services Specialist will be responsible for the interactions on the moments that matter between team members and the suite of services provided by North America Human Resources & Workplace. Shared Services team member's to provide a world-class employee experience when employees need support or assistance processing updates and onboarding employees. In addition to providing services via phone, chat and case management tools the role will also encompass some corporate HR responsibilities and will liaise closely with the corporate HR functions. * Operational and Administrative Support: 30% * Support the operational/ administrative process for all personnel actions for employees, temps and interns. * Acts as a liaison and clearing house for data and information between HRBPs, HRIS, Payroll, Compensation & Benefits and expatriation activities. * Provide and analyze data for reporting purposes. * Assist with annual HR cycles including performance review and open enrollment. * Manage projects through completion including effectively identifying the scope, objectives, outcomes, and success metrics. * Work with individuals and teams, both nationally and internationally to deliver projects on behalf of teams. * Process and promote Employee Awards * Coordinates HR information to ensure 100% integrity of data entered into various HR systems including, but not limited to Workday, ServiceNow and e-Verify * Manages processes connected with the onboarding of new employees, transfers, expats and employee changes including but not limited to reviewing and approving updates entered in Workday, I-9 administration, ServiceNow tickets, personnel file creation and other transactions as needed * Performs termination administration duties, largely consisting of ensuring ServiceNow and Workday data entry and communication to respective departments * Verifies candidate successfully completed the pre-employment background check and drug screen processes; following up on any open items * Facilitates I-9 and e-Verify process; following up on any e-Verify non-confirmation results to comply with government regulations * Demonstrate first class customer service to employees at all times via phones, live chat and case management channels. * Supporting the positive culture and employee experience. * Support employee engagement, Employee Resource Group, and recognition activities, including service awards. * Coordinate employment offer activities. * Manage and deliver the onboarding and offboarding process of employees and facilitate new hire orientations as required. * Provide initial communication and response to employee HR related questions, re-direct and escalate as applicable. * Field employee questions on the leave process. **Requirements:** * Bachelors' degree in Human Resources Management or equivalent experience * 3 years demonstrated practical experience in the field of Human Resources * Experience dealing with complex conflict situations * Experience working with IT systems and data * Experience managing multiple employee requests simultaneously * Experience working with employees via different communication stream such as chat, in person and phone. **Preferred Experience** * Experience with Workday * Experience with case management, ServiceNow * Experience working in an international/global environment * Experience working in Human Resources within the aerospace industry * Experience working other employee records system such as Dayforce and e-verify * Preferred Licensure/Certifications * SHRM-CP or PHR certification * Up to 20 % Domestic travel * Authorized to Work in the US * Required Technical Systems Proficiency * Working knowledge of HRIS and applicant tracking systems and processes, particular knowledge of ADP, or Workday * Proficient user of MS office programs (particularly excel) * Experience with G-suite a plus (smart sheets, Data Studio) * Dayforce preferred Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Job Requirements Minimum Security Clearance: No Clearance **VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled** To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled