As part of our **Human Resources team** , you’ll help us attract, hire and retain the top talent we need to achieve our bold vision. You’ll play a vital role in defining, developing and maintaining the winning culture that empowers diverse individuals to work together and create the impossible. We’re seeking change leaders, talent strategists, employee advocates and culture architects to enable our teams, partners, and businesses to do and be their best. **In this position…** The Specialist, HR Shared Service, working under general direction, acts as a trusted People First (Ford’s HR support team) representative to local colleagues and employees in the Dearborn, Michigan region. Through the cultivation of deep relationships, contextual knowledge within their assigned team, and the application of process / policy expertise, this role will support the resolution of complex, detailed, and highly visible HR-related inquiries, transactions, escalations, and projects. Essential responsibilities include modeling customer service excellence and proactively developing solutions that enhance employee experiences and systemically solve process challenges. **This role is hybrid and requires 3 days per week in the Dearborn, MI office.** **What you'll do…** + Intake, strategically prioritize, and apply policy / process expertise to resolve HR policy / process inquiries, transactions, and escalations, especially those that are executive-level, high-visibility, and / or complex (i.e. paycheck discrepancies, final pay disbursement, leaves of absences, position changes, etc.). + Leverage critical thinking skills and curiosity to deeply understand contextual nuance and anticipate issues, downstream impacts, and connection points to other processes to deliver work with excellence. + Liaise between / delegate action (when appropriate) to People First colleagues and key partners (e.g. Benefits, Payroll, Mobility, etc.). Monitor closely to ensure efficient and accurate resolution. + Participate in the delivery of special projects and initiatives. Such projects include org. designs which require mass position changes / HCM data alignment, job architecture, position management, and other data clean-up, integrity maintenance exercises (e.g. work location alignment). These may require varied reporting needs that become nuanced by organization. + Proactively identify systemic issues and develop root-cause solutions that enhance the employee experience and may be scaled across teams / functions. + Develop a deep understanding of assigned CHRO’s team and customer groups, including attending HR team meetings, to build the contextual knowledge and collaborative relationships required to serve as a trusted point of contact to local employees and colleagues. + Model customer service excellence to the broader People First Team, including sharing learnings and best practices. **You'll have…** + Bachelor’s Degree in Human Resources, Organizational Development, or any other related discipline or commensurate work experience. + 3+ years of HR business partner work including strategic Human Resources work experience, such as policy design, organizational design, etc. **Even better, you may have…** + Proficient in Ford’s HR systems (i.e. Oracle HCM, Visier, etc.). + Proficient in Microsoft Excel. + Prior experience working as an HR Business Partner or related customer-facing role. + Exemplary collaborator with superior relationship building and communication skills. + Critical thinker who anticipates challenges and acts proactively. + Skilled multi-tasker with the ability to strategically triage work and execute with agility and attention to detail. + Committed learner who pursues opportunities to grow knowledge and skills in diverse disciplines and situations. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: + Immediate medical, dental, vision and prescription drug coverage. + Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more. + Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. + Vehicle discount program for employees and family members and management leases. + Tuition assistance. + Established and active employee resource groups. + Paid time off for individual and team community service. + A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. + Paid time off and the option to purchase additional vacation time. This position is a salary grade 7. For more information on salary and benefits, click here (https://fordcareers.co/GSRSP1) . Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid #LI-LC2 **Requisition ID** : 45121